Shipping policy

📦 Shipping & Processing Time

Processing Time:
Please allow 1-3 business days for your custom order to be handcrafted and prepared for shipment. Each piece is made with love and care to ensure the highest quality. If we’re experiencing a high volume of orders, your shipment might take a little longer than usual. Don’t worry — we’ll keep you updated by email if there’s a significant delay.

Need your order faster or by a specific date? Shoot us an email at hello@mycozymagnets.com — we’ll do our best to accommodate your needs!

Tracking Your Order:
As soon as your package is on its way, we’ll send you a tracking email to the address you provided at checkout. Don’t see it? Be sure to check your spam or junk folder.

Shipping:

Shipping costs are automatically calculated at checkout based on where you are and the shipping option you choose. We are not currently offering international shipping.

💸 Return & Refund Policy

Custom Photo Magnets

All of our magnets are made just for you — customized and created by hand — so we generally don’t offer refunds.
However, your happiness matters to us! If you're not totally satisfied with your order, please reach out at hello@mycozymagnets.com, and we’ll make it right.

Damaged or Incorrect Items

Please check your order as soon as it arrives. If something’s not right — a damaged item or a mix-up — contact us right away so we can resolve it quickly.